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SHIPPING & RETURNS

SHIPPING POLICY

We aim to process and dispatch your order within 1 to 3 business days from payment. In certain situations, the dispatch time could take up to 5 business days as we may need to factor in public holidays, stock availability or other factors which may or may not be in our control.

Fragrance Cartel use a variety of available courier companies for our deliveries both locally and Internationally. Once dispatched, your order should be with you between 3 to 5 working days for National orders, and between 5 to 9 working days for International orders.

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Once your orders are posted, we will not be liable if your item goes missing or damaged during the transit. We will package all orders in the best way possible to prevent any possible damage or defects due to any rough handling caused during the transit. We may be able to assist you in any case of damaged or missing orders, although we are not liable or obliged to replace an order that has gone missing or damaged during the transit.

Please contact us on orders@fragrancecartel.co.nz if there are any questions or issues with your delivery, we will do our best to resolve your query.

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